Privacy Policy

 

We appreciate the trust you place in DryCast and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact our Customer Service department at 888-379-2278.

Information We Collect

We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Place an order from our catalogs or on our website
• Return an item or make an exchange
• Inquire about our services
• Request a scheduled call
• Enter a contest or sweepstakes
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To serve you best, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.

We also gather information about how visitors navigate through our website through cookies, session tags, and JavaScript.

Using Information We Collect

At DryCast, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. As a result, your information may be used for the following purposes:

• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Customize our communications to you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service
• Recognize you when you return to our website
• Study how our customers navigate through our website and which products they request in site searches

If you set your browser to refuse cookies, please call us at 888-379-2278 to place your order.

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than DryCast.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive communications from DryCast or if you prefer to receive them less frequently, please contact us at the address shown below.

Please be sure to provide us your exact name and address, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

How We Use Email

When you provide us with your email address, we may send you emails necessary to process your order or respond to a request.

It is our intent to send you promotional email only if you have agreed to receive it.

Updating or Reviewing your Information

To update your customer information (name, address, telephone number, or email address), please contact us at the address above. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog, or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on our website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

What is the Verification Code?

Alternatively called CVV2 (Visa), CVC2 (MasterCard), or CID (American Express), the verification code is a three- or four-digit number that appears on your card after the account number.

For Visa, MasterCard, and Discover cards, the number is located on the back of your card near your signature. The number on these cards is three digits long.

For American Express cards, the number is located on the front of your card, on the right hand side above your card number. The number on American Express cards is four digits long.

This number serves as an added layer of security, because it ensures that the card is physically in possession of the user at the time of purchase. Merchants such as DryCast will request the code at checkout from the cardholder, and the information is sent electronically to the card-issuing bank to verify its validity. For added protection, merchants are prohibited from keeping or storing these numbers after the transaction has been completed.

Questions or Comments?

For questions, comments, or assistance, we invite you to contact us by phone at or by email at info@drycast.com. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.